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1800 Washington Boulevard, Baltimore, MD 21230

410-537-3000

Our Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive:​​ We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent:​​ We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient:​​ We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent:​​ We will advance a culture of honesty, clarity, and trust.

MDE Stakeholders

MDE’s customers include Maryland citizens who expect protection and restoration of the environment; businesses, governments, and individuals who are applying for permits and receiving technical assistance; and technical personnel such as: well drillers, sanitarians, waste water operators, and asbestos contractors who require certification. Other key stakeholders include environmental and public health advocacy groups, citizen groups, educators, scientists and natural resource users.

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